RELOURA — Shipping Policy

At RELOURA, we take great care in preparing, hand-pouring, packaging, and dispatching every order. Every candle is thoughtfully handcrafted and individually quality-checked before it is packed and shipped.

Order Processing

All confirmed orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next working day.

Every product undergoes a quality check before being packed and dispatched.

Shipping Duration

Domestic Orders — India

Orders are generally delivered within 5–8 business days after dispatch.

Delivery timelines may vary slightly during:

• Festivals and public holidays
• Sales and promotional periods
• High-volume order periods
• Unforeseen courier delays
• Remote or difficult-to-service locations

While we make every reasonable effort to deliver orders within the estimated timeframe, delivery timelines are provided as estimates and may be affected by circumstances beyond our control.

Shipping Charges

• Free shipping within India on all prepaid orders.
• A small handling fee may apply to Cash on Delivery (COD) orders.
• Any applicable shipping or handling charges will be clearly displayed during checkout before the order is placed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number and courier details, where applicable.

You can use the provided tracking information to monitor the status of your shipment.

Tracking information may take some time to become active after the order has been handed over to the courier.

Packaging

Every RELOURA order is securely packed to help protect the products during transit.

We take reasonable care to ensure that every order is safely prepared before dispatch.

However, if your package arrives damaged, please do not discard the product or its original packaging. Contact us as soon as possible so that we can assess the issue.

Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to:

• Courier operations
• Weather conditions
• Public holidays
• Festivals
• High-volume periods
• Remote delivery locations
• Unforeseen circumstances beyond our control

Such delays do not automatically qualify for a refund or cancellation.

If you experience a significant delay or require assistance with your shipment, please contact us.

Damaged Packages

If your package appears damaged when delivered, please document the condition of the outer packaging and product and contact us at the earliest opportunity.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

RELOURA
Email: reloura28@gmail.com
Phone: 7300123369

We will be happy to assist you.

Effective Date: 24 Aug 2026
Last Updated: 24 Aug 2026